Compass Recovery Group in Texas
of continuous verified Texas bond history on the Texas Secretary of State register. Compass Recovery Group currently holds an active $10,000 surety bond.
Source: texas-sos.appianportalsgov.com · Last checked: October 5, 2026
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Public-record facts about Compass Recovery Group
| Fact | Value | Source |
|---|---|---|
| Headquarters | Depew, NY | Named on: compassrecoverygroup.com · Last checked: October 10, 2026 |
| Company type | Third-party agency | Classified by us from: compassrecoverygroup.com · Last checked: October 10, 2026 |
| Website | compassrecoverygroup.com | |
| Careers page | compassrecoverygroup.com/careers | Linked from: compassrecoverygroup.com · Last checked: October 2, 2026 |
| Texas surety bond history | 6 years continuously bonded Active SoS File 20200008 · filed January 24, 2020 · Texas Bonding Company · bond 100477465 Canceled Close File SoS File 20180010 · filed January 24, 2018 · canceled January 4, 2020 · Western Surety Company · bond 63473597 | Register: texas-sos.appianportalsgov.com · Last checked: October 5, 2026 |
| CFPB debt-collection complaints on record | 76 | CFPB database: consumerfinance.gov · Last checked: October 7, 2026 |
How to reach Compass Recovery Group safely
From Compass Recovery Group's own website, read October 6, 2026. Each detail links to the page that shows it.
- Call
-
- 888-765-3854 As shown on Compass Recovery Group's own website, read October 6, 2026
- Pay online
- portal.crgnyllc.com This payment site is on a different domain from Compass Recovery Group's own website: crgnyllc.com (a separate domain; 'CRG NY LLC' matches the company's initials and state). Compass Recovery Group's own website links to it. As linked from Compass Recovery Group's own website, read October 6, 2026
- Write to
- By Mail Compass Recovery Group, LLC 3135 Walden Ave, Suite 4 Depew, NY 14043 As shown on Compass Recovery Group's own website, read October 6, 2026
- Hours
- Monday-Thursday: 8am to 7pm EST As shown on Compass Recovery Group's own website, read October 6, 2026. Its website may list days not shown here
Be careful. Callers can fake the number they show. If you are not sure a call is real, hang up and call a number above yourself.
Public enforcement record
In April 2025 the California Department of Financial Protection and Innovation issued a Desist and Refrain Order and Order Assessing Penalties against Compass Recovery Group, LLC (Debt Collection Licensing Act license 10994-99) for filing its annual report after the March 15, 2025 statutory deadline, in violation of California Financial Code section 100021(a); the report was filed March 26, 2025, and the order assessed a $5,000 penalty. Two dates are on record for the order and only one of the two documents is held, so both are stated: the Department's enforcement listing dates it April 1, 2025, and the Settlement Agreement's own recital records the Commissioner issuing it on April 7, 2025. The matter was resolved by a Settlement Agreement dated May 14, 2025, under which the company pays a $2,000 administrative penalty in four monthly installments; its license continues. Source: California DFPI enforcement action page, Desist and Refrain Order and Settlement Agreement (dfpi.ca.gov); read and verified July 22, 2026.
the regulator's published order: dfpi.ca.gov · Last checked: August 25, 2026
This section reports adjudicated regulatory actions from the regulator's own published documents. It is a record, not a rating; the bands on this site are unaffected by it, and an agency may respond via the corrections policy.
Common questions about Compass Recovery Group
Is Compass Recovery Group licensed to collect debt in Texas?
Compass Recovery Group has an active $10,000 surety bond on file with the Texas Secretary of State (SoS File 20200008), last checked October 5, 2026. Texas does not issue a collection license; that bond is what Texas Finance Code Chapter 392 requires of a third-party debt collector before it collects consumer debts.
Does Compass Recovery Group have complaints on record?
The public CFPB Consumer Complaint Database records 76 debt-collection complaints referencing Compass Recovery Group, as of October 7, 2026. This counts debt-collection complaints only, all years, not every complaint the Bureau holds about the company; the profile links the same search on the live CFPB database; a complaint is a record, not a verdict, and the CFPB says its database is not a statistical sample of consumers’ experiences.
Has Compass Recovery Group faced regulatory enforcement?
In April 2025 the California Department of Financial Protection and Innovation issued a Desist and Refrain Order and Order Assessing Penalties against Compass Recovery Group, LLC (Debt Collection Licensing Act license 10994-99) for filing its annual report after the March 15, 2025 statutory deadline, in violation of California Financial Code section 100021(a); the report was filed March 26, 2025, and the order assessed a $5,000 penalty. Two dates are on record for the order and only one of the two documents is held, so both are stated: the Department's enforcement listing dates it April 1, 2025, and the Settlement Agreement's own recital records the Commissioner issuing it on April 7, 2025. The matter was resolved by a Settlement Agreement dated May 14, 2025, under which the company pays a $2,000 administrative penalty in four monthly installments; its license continues. Source: California DFPI enforcement action page, Desist and Refrain Order and Settlement Agreement (dfpi.ca.gov); read and verified July 22, 2026. The regulator's own published order is linked on this page. This is an adjudicated public record, reported neutrally; it does not affect where the agency sits in this directory's bands.
This profile presents factual information drawn from public records, the company's own website and, where a row names one, a business directory, each linked to its source where one is on record, with a last-checked date wherever a check has run. It is not a recommendation to do business with this company, is not legal advice, and is no substitute for your own due diligence.
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