- Texas bond
- 19 years continuous
- Bond on file
- Active, $10,000
- Credential
- ACA International
- CFPB complaints on record
- 849
In short
Public recordWhat Southwest Recovery Services tells us about itself
The public record has its own panel on this page. Everything in this section was supplied by the company, on the date shown, and each group is labeled "From the company" or, where we checked it against the issuing body's own list, "Checked against the issuing body". Supplied facts carry no structured data and play no part in where an agency ranks.
How it works
From the company- Debts collected Medical and healthcare, Multifamily and rental, Commercial (B2B), Student and education, Utility, Government and municipal, Financial services, Insurance, Retail, Telecommunications, Automotive, Tolling and Consumer From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Fee model Contingency and Flat fee From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Smallest balance accepted No minimum From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Oldest debt accepted Any age the law allows From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- States it says it collects in Alabama, Colorado, Florida, Georgia, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Vermont and Virginia From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Systems it works with Yardi, RealPage and Aktos From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Services and practices A client portal or online reporting, We record all collection calls, We review calls for quality and compliance, A written complaint process, Payment plans for consumers, Early-out programmes (before bad debt), Secondary and tertiary placements, We report accounts to the credit bureaus, Skip tracing, Email and text outreach, with consent and A dedicated account manager for each client From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Ways consumers can pay Card, Bank transfer (ACH), Check, Online payment portal and By phone From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Better Business Bureau profile bbb.org/us/tx/addison/profile/commercial-collection-agency/southwest-recovery-services-llc-0875-90016921 From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Phone for new business 214-387-8068 From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
Credentials
From the company- Better Business Bureau Accredited business with BBB serving North Central Texas, since 17 May 2026. Accreditation is a paid membership in which the business commits to BBB’s standards and complaint process. BBB states on the same page that it does not verify the accuracy of information provided by businesses and does not endorse any business. Checked against the issuing body: BBB business profile · September 14, 2026
- ACA International Member. Listed in the body’s own member directory as Southwest Recovery Services, LLC, Addison, Texas. ACA states that directory entries are supplied by members without its review, and that members may opt out. The directory shows no membership dates. Checked against the issuing body: ACA member directory · September 10, 2026 Member of ACA International, member number A-13083551. Supplied by the agency: The membership certificate the company supplied · October 3, 2026
- Top Receivables Management Top Receivables Management (2025), awarded by Financial Services Review. Supplied by the company. The link opens the award on the awarding body's own website. Supplied by the agency: The award on financialservicesreview.com · October 3, 2026
Licenses in other states
Checked against the issuing body- Colorado license Collection Agency license CAR-L-00175492, held by SOUTHWEST RECOVERY SERVICES LLC, Active on Colorado's register, since April 9, 2025. Checked automatically against Colorado Department of Law, Consumer Credit Unit's register, read October 3, 2026: the register lists the company's own website. Checked against the issuing body: Colorado license register · October 5, 2026
Who runs it
From the company- Founder or chief executive Steven Dietz, Founder/CEO From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026
- Head office 16200 Addison Road, Suite 260, Addison, TX 75001. As published on the company’s own website, read 25 September 2026. Supplied by the agency: swrecovery.com · September 25, 2026
History
From the company- Incorporated Incorporated in Texas on 25 October 2004 as Southwest Recovery Services, Inc. (Secretary of State file 800405953). From a Texas Secretary of State Certificate of Fact dated 27 November 2018, supplied by the company. Supplied by the agency · September 25, 2026
- Former name Southwest Recovery Services, Inc., its name before it became Southwest Recovery Services, LLC. Stated by the company on 25 September 2026. The Texas Comptroller lists Southwest Recovery Services, LLC under taxpayer number 11419170987, with franchise tax responsibility beginning 25 October 2004, the date the Inc. was incorporated. Read 3 October 2026. Supplied by the agency: Texas Comptroller open data record · October 3, 2026
- Texas bond Bond No. 7752241060 TX, issued by Travelers Casualty and Surety Company of America, dated 20 September 2006. From a 2015 rider to the bond, supplied by the company. The Texas register records the bond as filed on 14 May 2007, and the bond history above counts from that filing. Supplied by the agency · September 25, 2026
- Texas business record On the Texas Comptroller's franchise tax records as SOUTHWEST RECOVERY SERVICES, LLC, taxpayer number 11419170987, with franchise tax responsibility beginning October 25, 2004, Secretary of State file number 0803657700. Right to transact business in Texas: active. Read automatically from the Texas Comptroller's open data on October 3, 2026. Checked against the issuing body: Texas Comptroller open data record · October 3, 2026
Identity
Checked against the issuing body- Not to be confused with South West Recovery, Inc. and South West Recovery Inc (CA), which the CFPB lists as separate companies. This profile’s complaint count is recorded under “Southwest Recovery Services, Inc.” only. Checked against the issuing body: CFPB complaint database, company list · September 11, 2026
- Also not to be confused with Spire Recovery Solutions of Lockport, New York, a different company that also abbreviates to “SRS”. BBB records that complaints intended for Spire have been misdirected to this company. Checked against the issuing body: BBB business profile, “Important information” · September 14, 2026
Think something here is wrong? A correction to any public-record fact is free and needs no account: how corrections work.
What brings you here?
Two of the most common reasons people check a collector. Pick whichever fits.
Run a collection agency? See how we rank agencies, and how to get listed.
Choosing software for your agency? Compare collection systems, dialers and payment tools on DebtTechIndex, our sister site.
Common questions about Southwest Recovery Services
Is Southwest Recovery Services licensed to collect debt in Texas?
Southwest Recovery Services has an active $10,000 surety bond on file with the Texas Secretary of State (SoS File 20070103), last checked October 5, 2026. Texas does not issue a collection license; that bond is what Texas Finance Code Chapter 392 requires of a third-party debt collector before it collects consumer debts.
What credentials does Southwest Recovery Services hold?
Southwest Recovery Services is a member of ACA International (Association of Credit and Collection Professionals), listed in the body's own member directory.
Does Southwest Recovery Services have complaints on record?
The public CFPB Consumer Complaint Database records 849 debt-collection complaints referencing Southwest Recovery Services, as of October 7, 2026. This counts debt-collection complaints only, all years, not every complaint the Bureau holds about the company; the profile links the same search on the live CFPB database; a complaint is a record, not a verdict, and the CFPB says its database is not a statistical sample of consumers’ experiences.
This profile presents factual information drawn from public records, the company's own website and, where a row names one, a business directory, each linked to its source where one is on record, with a last-checked date wherever a check has run. It is not a recommendation to do business with this company, is not legal advice, and is no substitute for your own due diligence.
Spot an error? Any agency may claim its profile and submit corrections via the corrections policy. Rankings are never for sale; see the methodology.