Southwest Recovery Services in Colorado

Third-party agency · Addison, TX · Founded 2004 Claimed page

This page covers Southwest Recovery Services's Colorado register record; the company facts, complaint count and any enforcement record on it are company-wide. Its Texas register record is on its own page: Southwest Recovery Services in Texas.

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In short

Public record

Southwest Recovery Services is a debt collection agency headquartered in Addison, TX. It has been licensed as a collection agency in Colorado continuously for 1 year, and currently holds a license recorded as active with the Colorado Department of Law (CAR-L-00175492), meeting the Colorado Fair Debt Collection Practices Act requirement for collection agencies. It is a member of ACA International. Each fact below links to where it comes from wherever a source is on record, with the date it was last checked where a check has run.

Colorado license

1 year continuous

License on file

Active

Credential

ACA International

Checked against the issuing body: ACA member directory · September 10, 2026

CFPB complaints on record

855

CFPB database: consumerfinance.gov · Last checked: October 14, 2026

Colorado license history: 1 year continuously licensed

filed April 9, 2025Last checked: November 5, 2026

On the public record

Public record

Fact	Value	Source
Headquarters	Addison, TX	Named on: swrecovery.com · Last checked: October 31, 2026
Year founded	2004	Stated on: swrecovery.com · Last checked: September 26, 2026
Company type	Third-party agency	Classified by us from: swrecovery.com · Last checked: October 31, 2026
Debt types handled	Commercial, Consumer, Automotive, Government, Insurance, Healthcare, Utilities, Rental & Multifamily	Named on: swrecovery.com · Last checked: October 31, 2026
Website	swrecovery.com
Careers page	swrecovery.com/about/employment	Linked from: swrecovery.com · Last checked: October 2, 2026
Colorado license history	1 year continuously licensed Active CAR-L-00175492 · filed April 9, 2025	Register: licensing.coag.gov · Last checked: November 5, 2026
Credentials	ACA International	ACA International (Association of Credit and Collection Professionals)
CFPB debt-collection complaints on record	855	CFPB database: consumerfinance.gov · Last checked: October 14, 2026

Contact

Website: swrecovery.comFrom the company
Head office: 16200 Addison Road, Suite 260, Addison, TX 75001.From the company

From Southwest Recovery Services's own website, read November 2, 2026. Each detail links to the page that shows it.

Call: 866-837-3065 As shown on Southwest Recovery Services's own website, read November 2, 2026
(866) 558-3328 Payments As shown on Southwest Recovery Services's own website, read November 2, 2026

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Southwest Recovery Services has claimed this page and confirmed it from its own domain. Its people can sign in to keep what it tells us current.

The badge does not move an agency up: rankings are never sold. Claimed by its chief executive from an address at swrecovery.com, the website already on this profile, which we discovered at verification rather than took on trust. Where a supplied fact and the register disagree, the register is the one we stand behind.

What Southwest Recovery Services tells us about itself

The public record has its own panel on this page. Everything in this section was supplied by the company, on the date shown, and each group is labeled "From the company" or, where we checked it against the issuing body's own list, "Checked against the issuing body". Supplied facts carry no structured data and play no part in where an agency ranks.

How it works

From the company

Debts collected Medical and healthcare, Multifamily and rental, Commercial (B2B), Student and education, Utility, Government and municipal, Financial services, Insurance, Retail, Telecommunications, Automotive, Tolling and Consumer From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Fee model Contingency and Flat fee From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Smallest balance accepted No minimum From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Oldest debt accepted Any age the law allows From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

States it says it collects in Alabama, Colorado, Florida, Georgia, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Vermont and Virginia From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Systems it works with Yardi, RealPage and Aktos From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Services and practices A client portal or online reporting, We record all collection calls, We review calls for quality and compliance, A written complaint process, Payment plans for consumers, Early-out programmes (before bad debt), Secondary and tertiary placements, We report accounts to the credit bureaus, Skip tracing, Email and text outreach, with consent and A dedicated account manager for each client From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Ways consumers can pay Card, Bank transfer (ACH), Check, Online payment portal and By phone From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Better Business Bureau profile bbb.org/us/tx/addison/profile/commercial-collection-agency/southwest-recovery-services-llc-0875-90016921 From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Phone for new business 214-387-8068 From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Credentials

From the company

Better Business Bureau Accredited business with BBB serving North Central Texas, since 17 May 2026. Accreditation is a paid membership in which the business commits to BBB’s standards and complaint process. BBB states on the same page that it does not verify the accuracy of information provided by businesses and does not endorse any business. Checked against the issuing bodyBBB business profile · September 14, 2026

ACA International Member. Listed in the body’s own member directory as Southwest Recovery Services, LLC, Addison, Texas. ACA states that directory entries are supplied by members without its review, and that members may opt out. The directory shows no membership dates. Checked against the issuing bodyACA member directory · September 10, 2026 Member of ACA International, member number A-13083551. Supplied by the agency: The membership certificate the company supplied · October 3, 2026

Top Receivables Management Top Receivables Management (2025), awarded by Financial Services Review. Supplied by the company. The link opens the award on the awarding body's own website. Supplied by the agency: The award on financialservicesreview.com · October 3, 2026

Licenses in other states

Checked against the issuing body

Colorado license Collection Agency license CAR-L-00175492, held by SOUTHWEST RECOVERY SERVICES LLC, Active on Colorado's register, since April 9, 2025. Checked automatically against Colorado Department of Law, Consumer Credit Unit's register, read October 3, 2026: the register lists the company's own website. Checked against the issuing bodyColorado license register · October 5, 2026

Who runs it

From the company

Founder or chief executive Steven Dietz, Founder/CEO From the company’s own account on Debt Collection Index. Supplied by the agency · October 3, 2026

Head office 16200 Addison Road, Suite 260, Addison, TX 75001. As published on the company’s own website, read 25 September 2026. Supplied by the agency: swrecovery.com · September 25, 2026

History

From the company

Incorporated Incorporated in Texas on 25 October 2004 as Southwest Recovery Services, Inc. (Secretary of State file 800405953). From a Texas Secretary of State Certificate of Fact dated 27 November 2018, supplied by the company. Supplied by the agency · September 25, 2026

Former name Southwest Recovery Services, Inc., its name before it became Southwest Recovery Services, LLC. Stated by the company on 25 September 2026. The Texas Comptroller lists Southwest Recovery Services, LLC under taxpayer number 11419170987, with franchise tax responsibility beginning 25 October 2004, the date the Inc. was incorporated. Read 3 October 2026. Supplied by the agency: Texas Comptroller open data record · October 3, 2026

Texas bond Bond No. 7752241060 TX, issued by Travelers Casualty and Surety Company of America, dated 20 September 2006. From a 2015 rider to the bond, supplied by the company. The Texas register records the bond as filed on 14 May 2007, and the bond history above counts from that filing. Supplied by the agency · September 25, 2026

Texas business record On the Texas Comptroller's franchise tax records as SOUTHWEST RECOVERY SERVICES, LLC, taxpayer number 11419170987, with franchise tax responsibility beginning October 25, 2004, Secretary of State file number 0803657700. Right to transact business in Texas: active. Read automatically from the Texas Comptroller's open data on October 3, 2026. Checked against the issuing bodyTexas Comptroller open data record · October 3, 2026

Identity

Checked against the issuing body

Not to be confused with South West Recovery, Inc. and South West Recovery Inc (CA), which the CFPB lists as separate companies. This profile’s complaint count is recorded under “Southwest Recovery Services, Inc.” only. Checked against the issuing bodyCFPB complaint database, company list · September 11, 2026

Also not to be confused with Spire Recovery Solutions of Lockport, New York, a different company that also abbreviates to “SRS”. BBB records that complaints intended for Spire have been misdirected to this company. Checked against the issuing bodyBBB business profile, “Important information” · September 14, 2026

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Common questions about Southwest Recovery Services

Is Southwest Recovery Services licensed to collect debt in Colorado?

Yes. Southwest Recovery Services holds a current collection agency license with the Colorado Department of Law (license CAR-L-00175492), recorded as active on the Department's public license reports, last checked November 5, 2026. The Colorado Fair Debt Collection Practices Act, C.R.S. Section 5-16-118, requires this license of anyone acting as a collection agency; Section 5-16-103 lists who is not a collection agency, among them a creditor's own employees collecting in its name, and exempts attorneys from licensing.

What credentials does Southwest Recovery Services hold?

Southwest Recovery Services is a member of ACA International (Association of Credit and Collection Professionals), listed in the body's own member directory.

Does Southwest Recovery Services have complaints on record?

The public CFPB Consumer Complaint Database records 855 debt-collection complaints referencing Southwest Recovery Services, as of October 14, 2026. This counts debt-collection complaints only, all years, not every complaint the Bureau holds about the company; the profile links the same search on the live CFPB database; a complaint is a record, not a verdict, and the CFPB says its database is not a statistical sample of consumers’ experiences.

This profile presents factual information drawn from public records, the company's own website and, where a row names one, a business directory, each linked to its source where one is on record, with a last-checked date wherever a check has run. It is not a recommendation to do business with this company, is not legal advice, and is no substitute for your own due diligence.

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